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|Customer Service |
Customer Service is a PRIORITY for us. We are a small company so keeping our customers happy is key.
If you have any questions on anything, please e-mail us at
We will respond as quickly as possible.
The most popular question is how quickly will we ship. We are based in Oklahloma and ship USPS Priority Mail and First class mail so you should have your product promptly.
Returns and DOA:
Seldom happens but just in case, the following is our policy.
All Cables and Devices are guaranteed NEW and in working order. No return will be accepted unless the item is not as described. Shipping and handling fees will NOT be returned in any case.
If the product is found defective on arrival or incorrect item was shipped, buyer understands that the product will be replaced at seller's discretion once the product in question is returned. Any notification of defective or incorrect item shipped must be made to us within 7 days of receipt of your product. Any returning package without a previous contact with us will be refused. Buyer is responsible for return shipping costs and insurance. All shipping and handling fee will not be returned in any case.
We practice less waste Package. Our products come without excess packaging materials such as hard plastic clamshell casings, plastic bindings, and excess wire ties. It's designed to be opened without the use of a box cutter or knife and will protect your product just as well as traditional packaging.
Our cables, wall plates and most other products come in easy to open poly bags.
In addition we use Corn starch peanuts which are completely biodegradable. They provide protection like standard peanuts but they are environment friendly and kid and pet friendly. They dissolve completely in water leaving no toxic waste.
We just want to give back to the environment for our children and grand children.